- Share - [](https://www.facebook.com/sharer.php?u=https://about.ebsco.com/markdownify/node/162657) - []() - []() - []() # Stronger Skills for Stronger Service How one New Zealand library system streamlined training and empowered staff at every level. ![Exterior of a modern public library building with green accents, large windows, and a sidewalk along a street.](https://assets.ebsco.com/asset/27b29342-6e22-48df-ba00-46acd88af784/Tasman-New.jpg) 27 January 2026 New Zealand's South Island boasts a geography as varied as any on Earth, with mountains, beaches, caves, sinkholes, and forests. The Tasman District Libraries serve the people who live and work in this area. The system has four locations spread out over 400 km (248 miles). Those four branches connect a population of about 60,000 people with the books and services they need. They do this seven days a week, with just a little more than 40 staffers, who all need adequate training to serve the diverse communities. That’s why Glennis Coote, Libraries Manager, needed a solution that would allow her to provide her staff ongoing training in readers’ advisory and engagement, library promotion and public outreach, and much more. [ Read how she did it ](https://about.ebsco.com/resources/success-story/learn-novelist-supports-staff-growth) --- [Angela Hursh](/novelist/bio/angela-hursh "Angela Hursh") is Manager of Library Marketing Content and Services for NoveList. She is reading *The Unveiling* by Quan Barry. Category: [Articles ](/blogs/novelist/category/articles) Tags: [Professional development](/blogs/novelist/tag/professional-development) [Customer service](/blogs/novelist/tag/customer-service) [Learn with NoveList](/blogs/novelist/tag/learn-with-novelist) - Share - [](https://www.facebook.com/sharer.php?u=https://about.ebsco.com/markdownify/node/162657) - []() - []() - []() ## Related Posts [ ![Several people's hands are pointing to documents with colorful charts and graphs. ](https://assets.ebsco.com/asset/8ec5c6e8-9aa3-4de0-bb76-fb7086ed3005/Help-Promotions.jpg) ](/blogs/novelist/3-signs-your-library-needs-help-promotions) [3 Signs Your Library Needs Help with Promotions ](/blogs/novelist/3-signs-your-library-needs-help-promotions) 12 August 2025 [ ![](https://assets.ebsco.com/asset/261a1fe1-485e-4ff3-b1b0-da88056bb7f7/thumbnail/webimage-3-Signs-RA-blog) ](/blogs/novelist/3-signs-your-library-needs-readers-advisory-help) [3 Signs Your Library Needs Readers' Advisory Help](/blogs/novelist/3-signs-your-library-needs-readers-advisory-help) 13 January 2026 [ ![Exterior of the Kendall Young Library, a stone facade with columns, a staircase, and black double doors.](https://assets.ebsco.com/asset/e086acd9-17d8-468b-9821-e0666f136a70/Kendall-Young-exterior.png) ](/blogs/novelist/empowering-community-readers) [Empowering a Community of Readers](/blogs/novelist/empowering-community-readers) 31 July 2025