EBSCO uses the following sub-processors for the processing of persona data in connection with its Subscription Agent Services. These services do not include the collection or processing of any end-user personal data in connection with any electronic EBSCO databases or products.
Data Storage
The following providers are used to store customer contact information and customer order information.
| Name | Purpose | Location of Processing |
| Amazon Web Services, Inc. (AWS) | Cloud services, website hosting, and data center services | United States |
EBSCONET, EBSCO Marketplace
Our subscription management and ordering platforms may be used by customers in connection with our Subscription Agent Services with the support of the following providers
| Name | Purpose | Location of Processing |
| Datadog, Inc. | Application telemetry and observability tool | United States |
| FullStory, Inc. | Application metrics and analysis tool | United States |
| Google, LLC | Google Analytics provides application metrics and analysis tool used for EBSCONET | United States |
Support Services
EBSCO uses service providers to provide administrative support services.
| Name | Purpose | Location of Processing |
| HighRadius Corporation | Provides AR process automation for invoicing, payments and collections | United States |
| RapidScale, Inc. (formally Logicworks) |
Managed services for AWS-hosted data storage
|
United States |
Staff Augmentation
EBSCO augments its internal staff with assistance from the following staffing providers.
| Name | Purpose | Location of Processing |
| EPAM Systems, Inc. | Software development support | India, Europe |
| Innodata, Inc. | Data entry services used for EBSCONET | Sri Lanka |